In the 1970s, concern with a growing level of worker dissatisfaction led to _______________________________ programs which focused on improving the work environment and the nature of employee-supervisor relations.

Fill in the blank(s) with the appropriate word(s).


quality of working life

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Charles is a charismatic leader. According to the text, he can influence his followers’ commitment by which of the following actions?

A. promoting lower levels of intrinsic motivation through goal accomplishment B. emphasizing the linkages between follower effort and goal achievement C. providing clear policies and procedures D. creating reduced personal commitment by leader and followers to a common vision, mission, and organizational goals

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According to Geert Hofstede's model, in collectivist societies

A. individuals put their personal needs ahead of their family. B. employees are motivated by group-based rewards C. employees prefer to act individually. D. employees may feel uncomfortable working in teams. E. individuals will oppose capitalistic ideologies.

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Individuals and organizations utilizing a global vision to effectively market goods and services across the world are engaged in:

A. international selling schemes B. borderless commerce C. global marketing standardization D. global logistics E. global marketing

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Carol is a recent high-school graduate with an excellent grade point average. After much thought, she decides to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor. To attain this goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best graduate programs in her field. Along the way, she wants to obtain an internship, as this will help her get into a quality graduate program. Which motivational mechanism of the goal-setting process does this scenario demonstrate?

A. increasing persistence B. regulating effort C. receiving feedback D. directing attention E. fostering strategies and action plans

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