The Rev. Dr. Martin Luther King is an example of a(n):

a. situational leader.

b. charismatic leader.

c. autocratic leader.

d. transformational leader.


b

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Emotional appeal should be included in

a. informative speeches. b. persuasive speeches. c. informative and persuasive speeches. d. neither informative nor persuasive speeches.

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You should ______________ wordy phrases

a. avoid b. capitalize on c. often use d. repeat

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Which of the following is NOT true concerning the table of contents of a report?

a. The contents page includes the beginning and ending page numbers for report parts. b. Leaders are used between the report part and the page numbers to assist the reader's eyes in moving across the page. c. Word processing software programs can generate a table of contents automatically. d. The list includes the name and location of every report part except those that precede the contents page.

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Social media experts advise that consumers exhaust all other options for complaints with a company before venting online

Indicate whether the statement is true or false

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