Why is cost-benefit analysis more difficult for information systems than for many other types of investments organizations make?


The benefits of information systems are oftentimes very difficult to assess. Many times the benefits are intangible, such as improved decision making capabilities. Also, maintenance costs may be difficult to predict. Most other investments that organizations make, i.e. purchase of a new piece of equipment, tend to have more tangible and estimable costs and benefits.

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take reasonable steps to fulfil it. Indicate whether the statement is true or false

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Despite the importance of services and the bottom-line profit potential for services, consumers perceive that overall the quality of service they are receiving is declining.

Answer the following statement true (T) or false (F)

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Most browsers come equipped with SSL and most Web servers have implemented the protocol

Indicate whether the statement is true or false.

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A regression model involving 4 independent variables and a sample of 15 observations resulted in the following sum of squares. SSR = 165SSE = 60? The multiple coefficient of determination is

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