Which of the following is a strength of simple structures?
A. Employees are grouped with others who have similar tasks.
B. It focuses on results.
C. It is inexpensive to maintain.
D. It remains appropriate even as the organization changes as it grows.
Answer: C
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How are the justices of the U.S. Supreme Court appointed?
A. They are nominated by the President and confirmed by the Senate. B. They are appointed by the President of the United States. C. They are nominated and confirmed by the chief justice of the Supreme Court. D. They are nominated by the associate justices and confirmed by the chief justice.
During the ______ period of group development, team members will be polite to each other and tend to avoid conflict.
A. performing B. forming C. norming D. storming
Which is true of service desks run as cost centers?
A. To be successful, they typically support a wide-range of services 24 hours a day, 7 days a week. B. They place a heavy emphasis on successfully marketing their services and generating new customers. C. They must consistently track, in great detail, all expenses and staff effort, including overtime. D. In the past, when they charged for customer contacts, they incurred hidden costs in peer-to-peer support.
You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job. The message should be written
a. deductively, opening with a pleasant comment regarding the interview, the refusal, and a forward-looking ending b. inductively, opening with an explanation about why the job offer is being refused, followed by the refusal, and closing with an apology for the refusal. c. inductively, opening with the nature of the subject, followed by the reasons for the refusal, the refusal, and a pleasant ending. d. deductively, opening with the refusal, followed by the reasons for the refusal, and an apology for wasting the interviewer's time.