Effective speakers spend their time practicing the body of their presentations because the audience will remember the main information more than the introduction and conclusion
Indicate whether the statement is true or false
false
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Which of the following best defines prohibitions?
A. The perceptions that customers have when they contact an organization or service provider about the kind, level, and quality of products and services they should receive. B. Alternatives offered by service providers when an original request by a customer cannot be honored because of such restrictions as governmental statutory regulations, unavailability of products, or inability to perform as requested. C. Local, state, or federal regulations that prevent a service provider from satisfying a customer's request even though the provider would normally do so. D. A service strategy in which service providers strive for excellent customer service and satisfaction by doing more than they say they will do for the customer or exceeding customer expectations.
In an investment center, the manager has the responsibility and the authority to make decisions that affect not only costs and revenues, but also the plant assets invested in the center
Indicate whether the statement is true or false
Relative to qualitative performance measures, quantitative performance measures are less:
a. effective in the pursuit of organizational goals. b. dependent on accounting information. c. subjective. d. subject to manipulation.
Since its development in ____ by Alexander Graham Bell, the telephone has become one of the most common home and business appliances.
A. 1876 B. 1896 C. 1916 D. 1936