When a staff member makes a mistake, the nurse manager should:
1.
ignore the mistake and give the person another chance.
2.
punish the person.
3.
call all staff members together to discuss the mistake.
4.
accept the mistake and help the person learn from the mistake.
ANS: 4
Mistakes are learning opportunities that should be dealt with positively, not negatively. Managers should help staff members learn from their mistakes.
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