Because of the worsening economic situation, your firm needs to drastically cut back, and downsize up to 40% of its workers. The firm has a reputation and tradition of being a firm that rewards the good skills and loyalty of its workers, and many have been with your firm for more than 30 years. The firm has been in your family for more than 100 years, and you are the 3rd generation CEO. Frankly,
what would help the most is to lay off all of those workers who are earning in excess of $80,000/year, retaining those who are earning between $40,000 and $50,000/year. That would reduce your overhead dramatically (and your health insurance costs). But almost all of the workers who earn in excess of $80,000 are age 50 or over, and unlikely to ever find comparable jobs elsewhere. Which of the following options would be consistent with your firm's core values and its long-term survival?
a. downsize all workers making in excess of $80,000/year; since salary is the only consideration, the action is legal
b. offer significant early retirement packages in exchange for a waiver of claims to workers earning in excess of $80,000/year; it may cost you in the short term, but it is consistent with your family's legacy and the firm's core values, and ultimately will help the firm's long-term survival
c. do a targeted review of the skill sets of all employees, including those earning less than $80,000/year, to determine where there is an overlap and you can afford to let people go without damaging the firm's knowledge and skill base; downsize the people who are earning the most in each skill set, whatever their ages
d. either b or c might be consistent with your core values and long-term survival
D
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Which is true about today's service desk industry?
A. Service desk positions are typically entry level and don't require many skills. B. Service desk analysts focus on being more technical and less customer-service oriented. C. Service desks are being moved into more strategic positions in companies. D. Typically, service desks don't contribute to the company's bottom line.
When establishing a global ethics training program, Jackson recommends all of the following elements, except
a. Ensure morally sensitive cultural education b. Provide education on international human rights c. Implement a program based on the company’s home ethics and culture d. Consider global cultural dimensions
Gambriella’s is a company that manufactures clothes, shoes, and umbrellas. They use ____ so that they can integrate all of their departments and functions across their company into a single computer driven system.
a. Materials requirements planning (MRP) b. Enterprise resource planning (ERP) c. Supply chain management (SCM) d. Just-in-time manufacturing (JIT)
Crisco is an all-vegetable shortening that helps cooks around the globe create better-tasting meals for their families. The company is part of Procter & Gamble and Crisco was developed in 1911. They released their first print advertisement in 1912 and focused on how Crisco could be used as a replacement to lard and butter. Crisco is still a dominant brand today, and many families have the familiar blue tub of Crisco in their pantry as well as a container of liquid vegetable oil to use when cooking. Crisco believes its market is _______, where individuals have similar needs for the product. It therefore utilizes a _________ targeting strategy as it can incorporate a single marketing mix and direct it at the entire market for its products.
A. homogeneous; undifferentiated B. heterogeneous; undifferentiated C. homogeneous; differentiated D. heterogeneous; differentiated