Which two continuous improvement tools are most similar in appearance?
A) scatter plot and check sheet
B) Pareto chart and histogram
C) histogram and fishbone diagram
D) check sheet and fishbone diagram
Answer: B
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Which of the following steps will help service firms to increase their quality control?
A) standardizing the service-performance process B) providing complementary services to customers C) giving personnel authority in handling situations D) adopting differential pricing E) cultivating nonpeak demand
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