Excellent customer service starts with which of the following skills?
A. Organization and prioritization
B. A sense of humor and fun
C. Listening and speaking
D. Time- and self-management
Answer: C
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Special circumstances may require supervisors to initially use nondirective behaviors, even though the initial specific criteria for teachers and group have not been meet. Examples of these circumstances may not be as follows:
a. Teachers are extremely emotional over the cuts in departments. b. Parents are angry at teachers' lack of communication. c. Teachers are disgruntled with administration mandates regarding work conditions. d. Community support a referendum.
Vygotsky's constructivist theories are characterized by four key concepts for classroom instruction: zone of proximal development; cognitive apprenticeship; scaffolding or mediated learning; and:
a) social learning. b) shaping. c) receptive learning. d) schemata learning.
A hypothesis is an educated guess
a. True b. False
The best way to determine whether something is reinforcing to a student is to use
a. Reinforcer sampling b. Systematic predicting c. Caregiver guesses d. Selective sampling