Which of the following financial institutions is a not-for-profit organization that is open only to members of that institution and tends to offer more favorable interest rates to borrowers and savers?
A) Savings bank
B) Commercial bank
C) Savings and loan association
D) Credit union
E) None of the above are correct.
Answer: D
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A buyer's comments are often the best indication that he or she is considering commitment. When the buyer says, "This is a great product you're selling. I don't know why someone didn't come up with this idea years ago," the salesperson should categorize this statement as a ________ statement.
A. benefit B. closing C. direct-request D. buffer E. synergistic
Store design is a component of the
A. organizational mix. B. pricing mix. C. product mix. D. retail mix. E. wholesale mix.
Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.
Answer the following statement true (T) or false (F)
Which of the following provides an accurate definition of systems thinking?
A. A way of monitoring individual components including an input, the process, and an output, while continuously gathering feedback on the entire system. B. A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part. C. A way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part. D. A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on the entire system.