Which of the following is not one of the five characteristics of exemplary leaders, as identified by Kouzes and Posner (2007)?

a. Encourage the heart
b. Challenge the process
c. Inspire a shared vision
d. All of the above


d. All of the above

Communication & Mass Media

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The actual words the audience hears you say (as opposed to what the audience sees you doing)

is __________ delivery. Fill in the blanks with correct word

Communication & Mass Media

This type of visual aid device, if not used carefully, can hinder communication more

than it helps. A principal problem is that when using it speakers often lose contact with the audience. A) Pictograph B) White board C) Object D) Line graph

Communication & Mass Media

Scales are constructed to measure uses and gratifications

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

Alistair's friend Ivana is going to go to a baseball game tonight and has asked him to go

along. He wants to go, but also wants to stay home and relax after a difficult week at work. He feels torn in two directions and wants to do the game AND wants to stay home. This is an example of which of the following? A) dialectical tension B) gunny-sacking C) flaming D) disinhibition effect

Communication & Mass Media