In a deductive message, the most important information should be
a. placed at the very end of the message.
b. placed at the beginning of the message.
c. placed in the middle of the message.
d. placed in all sections of the message.
B
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Answer the following statements true (T) or false (F)
1. Allowing hotel guests to make restaurant reservations by touch-screen television is an example of co-production. 2. If guests co-produce their own experiences, they take more ownership of service failures. 3. Tipping is an example of how guests can motivate employee behavior. 4. Co-production usually increases the time required for service.
I tend to tell my staff what to do and how to do it while I encourage them and ask them for input about the goals of our organization. Which of my followers will benefit most from my use of these behaviors?
A. D1 B. D2 C. D3 D. D4
Inventory methods such as LIFO and FIFO deal more with cost flow than with goods flow
Indicate whether the statement is true or false
Which of the following types of errors will NOT self-correct in the next year?
a. Accrued expenses not recognized at year-end b. Accrued revenues that have not been collected not recognized at year-end c. Depreciation expense overstated for the year d. Prepaid expenses not recognized at year-end