You encourage feedback when you
a. ask closed questions.
b. ask for it directly and give reinforcement.
c. paraphrase your thoughts.
d. none of these choices.
B
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When evaluating accounting estimates, the auditor would not concentrate on which of the following key factors and assumptions?
a. Those that are within budgetary expectations. b. Those that are subjective and susceptible to misstatement and bias. c. Those that are inconsistent with current economic trends. d. Those that are sensitive to variations.
Glow Pets, from the makers of Pillow Pets, are a light-up pillow product designed for young children. The pillows are colorful animals that produce a soft light for 20 minutes at a time and were produced for children with a fear of the dark. As a result, the company aired some ads on various TV programs showing children being comforted and sleeping restfully with a Glow Pet, making parents and kids alike desire such a situation. The content of the advertising's message most likely focuses on which stage of the consumer purchase decision process?
A. postpurchase behavior B. information search C. purchase decision D. alternative evaluation E. problem recognition
On a cost of quality report, employee training and supplier evaluation are examples of:
a. appraisal costs. b. external failure costs. c. internal failure costs. d. prevention costs.
Which of the following is not good advice for receiving and ending telephone calls at work?
A) Take notes to remember important information. B) Always say a formal "Goodbye." C) Use your company's standard greeting. D) Follow your company's norm when ending the call. E) Answer the call within two or three rings.