Briefly describe the relative advantages and disadvantages of utilizing process automation in a service environment. Provide one example where automation may be beneficial and one where it might be detrimental.
What will be an ideal response?
A successful answer will describe how automation can be used to enhance productivity and capacity utilization, but also mention that automation can remove the “personal touch” that customers have come to associate with some services. Relevant examples should be provided.
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La Rouge, a fabric store, is one of the most famous in the country. Customers flock to the store from all across the nation for its exclusive collection of store brands. Which of the following is most likely to be the sustainable competitive advantage of La Rouge?
A. Customer service B. Price C. Ethical business practices D. Location E. Unique merchandise
_____________ ratio is capable of telling the user everything there is to know about a particular company
Fill in the blank(s) with correct word
Government and the media become aware of an issue in which stage of issue maturity?
A. latent B. emerging C. consolidating D. institutionalized
Under Taylor et al.’s (1996) classification of HRM policy and practices in subisdiary operations, which generic strategy refers to the creation of a global approach to HRM, not explicitly allied to either home or host nation:
a. adaptive b. exportive c. integrative d. differentiated