Defensive communication climates in groups tend to:
a. Have a problem orientation that emphasizes presenting the facts
b. Encourage spontaneity
c. Encourage empathy
d. Exert control
d. Exert control
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Briefly explain why it is important to use appropriate conversation openers.
What will be an ideal response?
Which of the following best describes how a company should use a business plan?
A) A company should create its business plan by the end of its first year in business. B) A company should have a business plan in place from the start. C) Once in place, the business plan should be revised every month. D) Consistent internal conditions should lead management to keep the same business plan. E) Changing external conditions should not lead management to create a new business plan.
Unsought goods are characterized as being the kinds of goods that consumers ________.
A. frequently purchase and have little interest in seeking new information about B. purchase solely for personal purposes C. would rather not purchase at all D. purchase solely for business purposes E. do more research on and compare across product dimensions such as color, size, features, and price
New employees can always be asked to submit to drug testing as a condition of their employment
Indicate whether the statement is true or false