Write a short note on race-norming.
What will be an ideal response?
The Civil Rights Act of 1991 makes it unlawful "to adjust the scores of, use different cutoff scores for, or otherwise alter the results of employment-related tests on the basis of race, color, religion, sex, or national origin." Prior to the passage of this act, within-group percentile scoring (so-called race-norming) had been used extensively to adjust the test scores of minority candidates to make them more comparable to those of nonminority candidates. Under race-norming, each individual's percentile score on a selection test was computed relative only to others in his or her race/ethnic group and not relative to the scores of all persons who took the test. The percentile scores (high to low) were then merged into a single list, and the single list of percentiles was presented to those responsible for hiring decisions.
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For most marketing communications strategies, the main communication tools are
a. sales promotion or advertising. b. publicity or public relations. c. personal selling or sales promotion. d. advertising or personal selling. e. publicity or personal selling.
All of the following are ways in which you lead yourself, even in highly controlled situations except for which if the following?
a. Choosing order in which tasks are completed b. Choosing to set a higher personal goal than what boss expects c. Having boss set the order of tasks d. Be tough on self for smallest mistakes
A challenge in delivering high levels of customer satisfaction is that many customers may not be able to express their needs clearly
Indicate whether the statement is true or false.
Misty is applying for a job as an assistant bank manager. During one of the interviews, a manager takes three different phone calls. Misty is best advised to
A) smile, and wait for the interviewer to resume his or her conversation. B) say, "Excuse me, but is being rude standard practice in this bank?" C) whip out her cell phone, and make a few calls of her own. D) get up from the interview, and say, "I'll take a brief break right now."