To avoid ________, salespeople should regularly audit their own customer service.
A. complacency
B. synergy
C. resistance to change
D. expansion
E. dependability
Answer: A
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The Binocular Resolution Classical Experiments of Racial Categorization in South Africa: Prestige of Groups, Identification, and Exclusion demonstrates that when people classify others into social categories, ______.
*a. their self-identification with a specific category affects their classification of others b. they generally classify others more negatively than themselves c. they relate easier to those who they believe have higher status than themselves d. they ascribe positive characteristics to higher status groups
The Civil Rights Act does not prohibit job discrimination on the basis of national origin
a. True b. False Indicate whether the statement is true or false
_____ is distribution aimed at maximum market coverage. It is used for many convenience goods and supplies that need to be available in every outlet where the potential customer might want to buy them.
A. Selective distribution B. Channel franchising C. Intensive distribution D. Horizontal channeling E. Exclusive distribution
E-Marketplaces refer to
A. online trading communities that bring together buyers and supplier organizations to make possible the real time exchange of information, money, products, and services. B. virtual or holographic purchasing marketspaces that allow manufacturers to estimate demand based upon different changes in environmental forces. C. computer simulations that allow manufacturers to estimate how much inventory to keep on hand based upon different purchasing scenarios. D. a computer database co-sponsored by the U.S. Department of Commerce and the World Trade Organization (WTO) that houses all public access records for the purpose of aiding American and global businesses. E. websites that allow consumers to make direct purchases from a manufacturer rather than through a traditional retail outlet.