?List at least eight different tasks a service desk staff member might have to perform during a typical day.
What will be an ideal response?
The different tasks performed by a service desk staff member are as follows:• Show a user how to create a data query or report that displays specific business information• Resolve network access or password problems• Demonstrate an advanced feature of a system or a commercial package• Help a user recover damaged data• Offer tips for better operation• Explain an undocumented software feature• Show a user how to use web conferencing• Explain how to access a company's intranet or the Internet• Assist a user in developing a simple database to track time spent on various projects• Answer questions about software licensing and upgrades• Provide information about system specifications and the cost of new hardware or software• Recommend a system solution that integrates data from different locations to solve a business problem• Provide hardware support by installing or reconfiguring devices such as scanners, printers, network cards, wireless devices, optical drives, backup devices, and multimedia systems• Show users how to maintain data consistency and integrity among a desktop computer, a notebook computer, and a handheld computer or smartphone• Troubleshoot software issues via remote control utilities
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The code template ends with the procedure footer, which contains the keywords____.
A. End Procedure B. End Sub C. End Prod D. End Method
Why does Linux prevent users without root privileges from creating real-time processes?
What will be an ideal response?
?The first line in a Hypertext Markup Language (HTML) file is the _____, which is a processing instruction indicating the markup language used in a document.
A. ?title B. ?header C. ?doctype D. ?list
Your coworker has created a project plan that includes numerous recurring daily tasks. What advice could you give to your coworker?
A. It's best to keep recurring tasks to a minimum. B. It's best to have many recurring tasks to make resource assignments easier. C. It's best to have one task to manage that runs the entire project timeframe. D. It's best to include that time in regular work tasks.