Issuing directives, assignments, and instructions are all important elements of:
a. planning
b. staffing
c. controlling
d. directing
e. organizing
d. directing
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If Spotify sets a goal of having 196 million monthly subscribers by the end of 2018, that falls within the _____ function of management.
a. controlling b. budgeting c. organizing d. planning e. non of the above
When granting a customer's claim, a business communicator should include an opening in an adjustment message that A) summarizes the reader's claim and request
B) presents the good news immediately. C) explains and clarifies the company's position. D) builds goodwill.
Dental insurance generally covers
A) only dental surgery. B) the cost of preventive care with co-insurance on nonroutine dental work. C) all dental care with little or no deductibles. D) only nonpreventive dental care such as filling cavities.
Two projects being considered by a firm are mutually exclusive and have the following projected cash flows:
Year Project A Project B 0 -$100,000 -$100,000 1 $39,500 0 2 $39,500 0 3 $39,500 $133,000 Which project(s) should be accepted? A) A, because it has a shorter payback period. B) B, because it has a higher IRR. C) Indifferent, because the projects have equal IRRs. D) Include both in the capital budget, since the sum of the cash inflows exceeds the initial investment in both cases. E) Choose neither, since their NPVs are negative.