James interviews a fire inspector about a recent fire that engulfed a nearby restaurant. He starts with enquiring about when the fire was detected, and then proceeds to ask when the first crews arrived at the restaurant, when they started attacking the fire, when they had it under control, and when they left the scene. In this scenario, James is following a ________ structure of interviewing.

A. time sequence
B. topical sequence
C. problem-solution sequence
D. space sequence


Answer: A

Communication & Mass Media

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a. speed b. quality c. cost d. none of the above

Communication & Mass Media

When the class gave Corinne feedback on her speech, they said she often emphasized the wrong syllable in the words she used. This feedback focuses on __________.

A. pronunciation B. rate C. grammar D. enunciation

Communication & Mass Media

Cultural differences in facework shape intercultural conflict because

a. people from individualistic cultures often use more confrontational, controlling, and solution-oriented approaches to conflict. b. people from collectivistic cultures often use more avoiding, obliging, or integrating approaches to conflict. c. people are generally more concerned with their self-image than that of others. d. people are generally more concerned with other’s self-image.

Communication & Mass Media

Which of the following is true of target audience members who are uninformed about a speaker’s topic?

a. They do not possess the basic information they need about the topic. b. They possess superficial knowledge of the topic but not enough to form an opinion. c. They are more likely to be opposed than in favor. d. They feel that the topic is not relevant to them.

Communication & Mass Media