Most products can be offered with varying ________ that can supplement its basic function
A) degrees of reliability
B) conformance qualities
C) features
D) forms
E) designs
C
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In path-goal, the participative leadership style ______.
a. clarifies for followers what needs to be done in order to attain rewards b. increases followers’ confidence or emotional ability to achieve work results c. allows a sense of control in making sure that results are achieved, and rewards are attained d. allows followers to strive for higher level goals
Answer the following statements true (T) or false (F)
1. A managerial task is to set employee performance standards; the achievement of appropriate standards is its own reward. 2. One employee at one moment of truth cannot possibly destroy a guest’s perception of an entire hospitality organization. 3. Managers should reinforce the positive and coach away the negative. 4. Organizations can benefit from thinking of their customers as employees. 5. The most highly developed applications of guestology can be found in the service-environment area.
A low crime rate is an advantage of a downtown location for a small business.
Answer the following statement true (T) or false (F)
One method used by corporations to resist a takeover attempt is called
a. a golden ladder. b. a black knight c. a poison pill. d. a blockbuster effect.