Answer the following statements true (T) or false (F)
1. A managerial task is to set employee performance standards; the achievement of appropriate standards is its own reward.
2. One employee at one moment of truth cannot possibly destroy a guest’s perception of an entire hospitality organization.
3. Managers should reinforce the positive and coach away the negative.
4. Organizations can benefit from thinking of their customers as employees.
5. The most highly developed applications of guestology can be found in the service-environment area.
1. False
2. False
3. True
4. True
5. False
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Value Central has a partnership of high trust and commitment with certain suppliers and gives them access to its sophisticated and detailed daily, individual store-based sales data
In exchange, those suppliers are responsible for managing Value Central's inventory of their products. This relationship is best described as ________. A) basic buying and selling B) contractual transaction C) collaborative D) customer supply E) customer is king
What type of fit describes high-performance work systems that complement and reinforce one another?
A. Lateral fit B. Depth fit C. Vertical fit D. Horizontal fit
Purchasing managers in business markets (compared to buyers in consumer markets) are generally
A. less emotional in their buying motives. B. more technically qualified. C. fewer in number. D. more insistent on dependability and quality. E. All these answers are correct.
When one creditor guarantees a debtor's debt to another creditor to forestall litigation, the guaranty does not need to be in writing to be enforceable
Indicate whether the statement is true or false