Which of the following enabled Taco Bell to avoid a PR disaster?
a. being transparent and aggressive
b. settling the customer lawsuit quickly
c. developing a newer, better product
d. making changes to a poor product
a. being transparent and aggressive
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In which phase does the mediator presents information about the mediator’s role?
A. issue identification phase B. conciliation phase C. mediator’s opening statement D. storytelling phase
Which of the following structural characteristics must closed ended questions have?
a. They must use an interval or ratio level measure. b. The response set must be ranked ordered c. The response set must be exhaustive and mutually exclusive d. They must provide respondents for an opportunity to use their own words.
In the opening credits of Star Trek:
The Next Generation, Capt. Jean-Luc Picard says that the Enterprise's mission is "to boldly go where no one has gone before." What inclusive language issue, famously uttered by Capt. James T. Kirk, were the show's writers trying to avoid? What will be an ideal response?
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Indicate whether the statement is true or false.