Communication skills have consistently ranked as the most important factor in determining success in the American workplace
Indicate whether the statement is true or false
T
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Researchers Vangelisti and Crumley have identified three categories of reactions to messages that hurt, including active verbal responses, acquiescent responses and __________.
A. overemotional responses B. counterattacks C. self-defense D. invulnerable responses
_______ theory or hypothesis states that increases in drive or arousal are associated with linear increases in performance providing that a task is well learned:
a. Inverted-U Hypothesis b. ZOF c. Drive Theory (page 212 right) d. Arousal Theory
A __________________ is defined, essentially, as a question and answer format
a. ?symposium b. ?panel c. ?forum d. ?debate
Which of the following theoretical perspectives describes the need to balance dialectic tensions such as both individual and group goals, both structure and spontaneity, and both conflict and cohesion?
a) Chaos b) Complexity c) Order d) Structuration e) Deliberation