Answer the following statements true (T) or false (F)
1. Benchmark organizations discover which of their competencies guests consider to be core, then focus on bringing their other areas up to that standard.
2. Key drivers can be divided into two categories: basic things that the guests expect and the characteristics and qualities that make the experience memorable.
3. The organization can’t know what factors are the key drivers of guest satisfaction until they study all the drivers.
4. A “wow” can be built into any part of the guest experience.
5. The outstanding hospitality managers get the data, and then combine it with hunches and their own personal preferences to arrive at a decision.
1. False
2. True
3. True
4. True
5. False
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Although a corporation can market its own bond or stock issue, ___________ bankers usually handle the sale of new stock or bon offers for large firms.
Fill in the blank(s) with the appropriate word(s).
The conclusion of a report consists of a suggested action based on research
Indicate whether the statement is true or false
________ refers to the process used to make pay decisions.
A. Relational return B. Internal alignment C. Procedural fairness D. Regression analysis
High self-monitors pay attention to what is appropriate in particular situations and to the behavior of other people, and they behave accordingly.
Answer the following statement true (T) or false (F)