A telephone order taker for a catalog retailer is expected to treat each customer with concern and courtesy and be willing to spend as much time as needed to get the order taken, while not leaving other customers waiting on hold for too long. The telephone order taker is likely to experience ________ tradeoff.
A. Customization/standardization
B. Inclination/competency
C. Client/organization
D. Demand/supply
E. Quality/productivity
Answer: E
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In a pre-billing system, invoices are prepared:
a. immediately upon acceptance of a customer order b. when there is to be a delay between the time that the order is accepted and the time it is shipped c. where inventory balances can be determined only through physical count d. to improve customer relations
The Robinson-Patman Act was developed to _____
a. reduce the power of dealer branding b. help provide honest advertising c. curb the potential bargaining power of large retail chains d. limit price competition among retailers
Defense of others is a defense to an allegation of battery, but not assault
a. True b. False Indicate whether the statement is true or false
Each sales manager and salesperson needs to think about the AIDA sequence in deciding what sales approach to use and in evaluating a possible presentation.
Answer the following statement true (T) or false (F)