In a pre-billing system, invoices are prepared:
a. immediately upon acceptance of a customer order
b. when there is to be a delay between the time that the order is accepted and the time it is shipped
c. where inventory balances can be determined only through physical count
d. to improve customer relations
A
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When Laura started working in the accounting department, she felt like her boss hovered over her all day and constantly double checked her work. As a result, Laura made sure she always did her work exactly as her boss would like and that she double checked everything so her boss would find no errors. Eventually, she found that her boss stopped hovering and double checking her work. What Laura experienced was ______.
A. positive reinforcement B. extinction C. punishment D. negative reinforcement
According to the text, if a compliment close is inappropriate a salesperson should use the ________ close instead.
A. assumptive B. continuous-yes C. standing-room-only D. summary-of-benefits E. alternative-choice
A bank wants to congratulate one of its customers for having repaid an entire loan amount with no defaults. Which of the following letters would best help the bank convey this message?
A. An adjustment letter B. A claim letter C. A public relations letter D. A collection letter
The practice of charging different customers different prices for the same product is called
A. price discrimination. B. price inflation. C. price fixing. D. predatory pricing. E. deceptive pricing.