The strategy for improving service productivity that customizes at delivery, rather than at production, is ________

Fill in the blanks with correct word


postponement

Business

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In an entity-relationship (E-R) diagram for the purchasing process, you would expect that the word yield would appear in the diamond showing the relationship between:

a. PURCHASE_REQUISITIONS and INVENTORY_RECEIPT b. PURCHASE_ORDERS and PURCHASE_RECEIPTS c. VENDOR and PURCHASE_ORDERS d. VENDOR and PURCHASE_REQUISITIONS

Business

Ralph and Aisha engaged Emma, a realtor, to sell their variety store. Emma represented to buyer Pavel that "this was a typical general store," selling gas, oil, hardware, beer, and groceries. She reported that the store had an annual gross income of over $1 million. Emma failed to inform Pavel that one-third of the store's profit was attributable to an accompanying lawn and garden equipment distributorship that Ralph and Aisha were not including in the sale. When Pavel visited the business, Emma directed him away from the garage area where the lawn and garden equipment was stored. Throughout all of these negotiations, Ralph and Aisha were unaware of Emma's misrepresentations. After purchasing the store, Pavel learned of the importance of the equipment sales from Ralph and Aisha. Are Ralph

and Aisha liable for Emma's misrepresentation? What will be an ideal response?

Business

What usually dictates which of the four common ways frauds are investigated is utilized?

a. the method in which the selected investigator possesses the strongest expertise b. the method preferred by the investigator (the one he or she is most familiar with) c. the level of authority of the suspected perpetrator within the company d. the specific type of fraud committed

Business

Answer the following statements true (T) or false (F)

1. Four concepts that help us understand the use of mediated communication are bandwidth, perceived personal closeness, feedback, and the symbolic interactionist perspective. 2. It is never acceptable to use a narrow bandwidth channel for sensitive messages. 3. Perceived closeness is the information transmission capacity of the available sensory channels. 4. Research suggests that electronic media don’t affect the closeness people feel toward each other. 5. All uses of technology designed to enhance managerial communication are constructive.

Business