Arbitrations are guided by:

a. the rules of the Supreme Court
b. the rules of the relevant arbitration association c. the rules of the district court
d. the rules of the International Arbitration Society e. none of the other choices are correct


b

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Which of the following consumer segments should promotion target at the introduction stage of

the product life cycle? A) early adopters B) late majority customers C) laggards D) up-and-comers

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Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

A) forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock B) taking an order so large that your factory has to run costly overtime shifts to meet the production deadline C) failing to proof your report before making copies of it, and having to reprint them all after you realize this and correct the typos D) scheduling two appointments for the same time and having to cancel on one of your clients at the last minute E) mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off

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According to studies, __________ of applicants test positive for drugs.

A. one-third B. about one-quarter C. ten percent D. less than five percent

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A "closed shop" is:

a. the same as a "runaway" shop. b. one in which a union once existed but has since been voted out. c. one in which a union is barred. d. outlawed by the Taft-Hartley Act.

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