What does the 80-20 rule mean?
A. 80% of the customers pay with 20% of their income.
B. 80% of the sales come from 20% markdowns.
C. 80% of the buying comes from 20% of the vendors.
D. 80% of the merchandise is sold at 20% off.
E. 80% of the sales or profits come from 20% of the customers.
Answer: E
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Which of the following statements best defines an automatic call distribution system?
A. It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available service providers. B. It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests. C. It refers to a form of caller identification system similar to home telephone caller ID systems. D. It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.
The ______ of a speech is your personal statement of the speech’s main objective.
Fill in the blank(s) with the appropriate word(s).
The controlling mechanism for a gold-based exchange system and a floating rate system are the same.
Answer the following statement true (T) or false (F)
When should an organization choose the functional structure? What are its advantages and disadvantages?
What will be an ideal response?