Julio tells everyone in his work group exactly what to do and how to do it. Since Julio makes all of the decisions without consulting others, his leadership style could best described as __________.
A. laissez-faire
B. democratic
C. authoritarian
D. transformational
Answer: C
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Families that have few specific rules and roles, widely varying decision patterns, and almost no leadership are:
a. Separated families b. Rigid families c. Structured families d. Flexible families e. Chaotic families
When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated
Indicate whether this statement is true or false.
Presumed and punitive damages are typically not as large as compensatory damages.
Answer the following statement true (T) or false (F)
If you are to become an active member of a group, you'll need to ________ so you can carry out your role and responsibilities.
A. contribute to the group B. embrace the group's culture C. acquire appropriate skills D. learn what matters