When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated
Indicate whether this statement is true or false.
Answer: FALSE
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What is the purpose of a ceremonial speech?
A. To meet a need B. To transmit ideas C. To evoke emotion D. To swaying opinions
________ focus is a change of focus from one plane of depth to another. As the example from Ratcatcher illustrates, initially the background is in focus, but slowly the foreground comes into focus (and the background grows blurry)
A) jump B) switch C) rack D) split
It is best to use the impromptu mode in giving a toast
a. True b. False Indicate whether the statement is true or false
According to Joseph Chesebro, which of the following is a strategy you can use to enhance message clarity?
A) preview your main ideas throughout your speech B) frequently summarize key ideas C) provide copies of your entire speech D) vary your topics, but circle around to eventually come back to a main point