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Frequent flier miles are an example of ________ programs
A) customer differentiation B) customer identification C) loyalty D) customer lifetime E) product champion
In negotiating a contract, the terms and conditions that are considered minimally acceptable to either side are determined by the:
A. Contract zone. B. BATNA or MLATNA. C. Strike zone. D. Target settlement.
All of the following are critical success factors at Stage 3 of location decisions except ______.
a. size of site b. visibility and traffic patterns c. labor climate d. space to expand
If the variance of orders of a manufacturer equals 800, and the variance of orders of its supplier equals 750, what is happening at this part of the supply chain?
A) The bullwhip effect is present. B) The supplier is providing a dampening (anti-bullwhip) effect. C) The bullwhip measure for the supplier equals 1.067 D) Neither amplification nor smoothing is present. E) Both amplification and smoothing are present.