Conflict will always exist, particularly as resources become more scarce and new health-care workers challenge traditional roles. Therefore, it will become more and more important to have excellent:
A. Conflict management skills
B. Aggressive communication skills
C. Clinical skills
D. Anger management skills
ANS: A
Feedback
A Correct because all nurses need excellent conflict management skills.
B Incorrect because aggressive communica-tion will not help with conflict manage-ment.
C Incorrect because excellent clinical skills are not necessarily going to help with conflict management.
D Incorrect because anger management does not equate with conflict management.
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