With the value assessment method _______ supplier personnel (or their consultants) conduct interviews and often gather data at customer firm(s) to provide a comprehensive listing of benefit and cost elements associated with usage of the supplier's
market offering compared with the incumbent or next-best-alternative offering.
a. internal engineering assessment
b. field value-in-use assessment
c. indirect survey questions
d. focus group value assessment
b
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Which one of the following statements is correct if a speculator short sells a commodity or financial futures contract?
A) The speculator expects to profit from a decline in the price of the contract. B) The speculator stands to make an unlimited amount of profit since there is no limit to how high the price of the underlying commodity or financial instrument can rise. C) The speculator is hoping to gain some of the benefit derived from the volatile price while limiting his/her exposure to loss. D) The speculator may be hedging if the underlying commodity is not in the speculator's possession.
The average run length (ARL) indicates the mean length of time between:
a. false alarms in an in-control process b. false alarms in an out-of-control process c. out-of-control indications in an out-of-control process d. type II errors in an in-control process
In service systems, ________ can be used to prevent customer failures.
Fill in the blank(s) with the appropriate word(s).
Which of the following is true of public key encryption?
A) The encryption formulas used for creating the keys are simple in nature and identical at both ends. B) The encryption key is widely shared with everyone, while the decryption key is known only to the recipient. C) The private key is used for encryption and is known only to the sender, while the public key is freely distributed among everyone and is used for decryption. D) The public key encryption scheme uses a single key to encrypt data that can later be decrypted by using the encrypted data as the key.