Are complaints a good indicator of customer satisfaction? Why or why not?
What will be an ideal response?
No. Studies show that while customers are dissatisfied with their purchases about 25 percent of the time, only about 5 percent complain. The other 95 percent either feel complaining is not worth the effort or don't know how or to whom to complain. They just stop buying.
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______ is(are) the movements that we make with our hands and arms.
a. Posture b. Gestures c. Illustrators d. Regulators
Research questions ask what general information is required with respect to the problem components
Indicate whether the statement is true or false
All of the following are features of a standard cost system except:
a. Standards should not be adjusted. b. Standards provide incentives for workers to keep costs in line. c. Comparisons between actual and standard are more effective than comparisons between actual costs of the current period and those of the prior period. d. A standard cost system focuses management attention on materials prices and usages.
Under what conditions is an employer allowed to make unilateral changes to the wages, hours, and working conditions of its employees?
What will be an ideal response?