A nurse manager in a hospital receives Joint Commission sentinel event alerts. When one is received that concerns a process that occurs in the manager's facility, the best action by this manager is to
a. consult with other managers to see whether this has been a problem.
b. create a file and add related information as it becomes available.
c. initiate a new policy to address the shortcomings of the process.
d. investigate how this process has been affecting patient safety.
D
The best answer would be for the nurse manager to begin a thorough investigation of how this process works in the specific facility and how it affects patient safety.
Although consulting with other managers would be part of the best response, this is not the most complete answer.
Whereas maintaining a file of information is a passive activity, responding to patient safety requires an active approach.
Initiating a policy may be needed, but first the manager needs to investigate how the process at this specific facility affects patient safety.
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