The term ________ refers to the enormous amount of information that firms now have access to but cannot handle using conventional data management and data mining software.
A. churn
B. big data
C. information overload
D. data mining
E. data dump
Answer: B
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The following are human relations principles that convey appropriate tone to customers:
A) use I-centered phrasing to be sure they understand you. B) talk to people as groups, not as individuals to avoid offending. C) express ideas in ways that convey "what's in it for me" to customers. D) be aggressive in phrasing in order to convey the importance of your message.
What were the two main styles of leadership behavior that the University of Michigan study developed?
A. job-centered and employee-centered B. employee-centered and performance-centered C. job-centered and human resource-centered D. employee-centered and product-centered
Lots that are expected to be received in a particular period are ______.
A. planned order receipts B. scheduled receipts C. planned lot receipts D. planned inventory receipts
Without nonverbal cues, ____ and ____ are more important when you use a phone
A) font size, design B) gestures, voice C) grammar, sentence style D) etiquette, voice E) voice, attire