________ refers to a channel stretching from raw materials to components to final products that are carried to final buyers
A) A supply chain
B) A marketing channel
C) A market segment
D) A demand chain
E) A marketing-mix channel
A
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Which of the following statements is FALSE?
A. The United States was the world's largest economy in 2014. B. Global trade has helped lift hundreds of millions of Chinese out of poverty. C. The presence of a few dominant companies in an industry makes it more difficult for entrepreneurs to start a business in that sector. D. Around the world, consumers are showing a robust appetite for the sharing-based economy. E. Most Americans use their mobile devices for getting directions or listening to music rather than making purchases.
Which of the following should be added to net income in calculating net cash flow from operating activities usingthe indirect method?
a. an increase in inventory b. a decrease in accounts payable c. preferred dividends declared and paid d. a decrease in accounts receivable
______ errors occur when similar marks are be given to items that are near each other on the performance appraisal form.
A. Proximity B. Recency C. Similarity D. Severity or strictness
When serving customers, you should not use the phrase
a. "I'll be happy to check and find out." b. "I don't know." c. "I understand that you are upset. Let's find a satisfactory solution to your problem." d. "Let me show you where the product is located."