A(n) ________ is a brief statement reviewing procedures for conflict resolution
a) introduction
b) explanation
c) clarifying statement
d) problem-solving statement
ANS: a
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Conflict management skills include _______________
a. managing everyone's emotions. b. describing behaviors rather than evaluating the person. c. parrot the messages. d. using your "expert" communication to resolve the conflict.
Which scenario demonstrates intrapersonal communication?
A. talking to a friend about biology class B. telling your roommate about a personal problem C. talking to yourself before hitting the tennis ball D. ordering a pizza over the phone
The Internet is almost entirely __________ in terms of political content
Fill in the blank with correct word
Pausing just before you make an important point in your speech is an example of reinforcing
your key ideas verbally. Indicate whether the statement is true or false