Which of the following is a key to effective listening?
A) Making eye contact. B) Being objective. C) Controlling your reactions. D) All of the above. E) B and C.
D
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Other international personal selling approaches that fall somewhere between sales agents and full-time employee teams include all of the following except:
A) exclusive license arrangements. B) contract manufacturing or production. C) management-only agreements. D) franchising. E) joint ventures.
Which of the following types of questions directly enquires about the value or usefulness of a proposed solution?
A) situation questions B) problem questions C) implication questions D) consequence questions E) need-payoff questions
Which is true about level one analysts?
A. If they cannot resolve an incident, they typically transfer ownership to the appropriate level two group along with all the available information. B. They should have excellent customer service skills, but they do not need good analytical and technical skills. C. They typically solve complex incidents and handle service requests that require a high level of skill or authority. D. People who enjoy problem solving and helping other solve problems will find this role rewarding and challenging.
The final product of a mail merge is contained in the
A) data source B) Mail Merge Wizard C) main document D) merged document