List and define four types of product quality costs.
What will be an ideal response?
Four types of product quality costs are as follows:
| (a) | Prevention costs: the costs of preventing defects. |
| (b) | Appraisal costs: the costs of determining whether defects exist. |
| (c) | Internal failure costs: the costs of repairing defects found prior to product sale. |
| (d) | External failure costs: the costs incurred when defective products have been sold. |
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