If an organization is crafting a vision for change, what stage in the Change Path Model are they likely in?
a. Awakening
b. Acceleration
c. Institutionalization
d. Mobilization
d. Mobilization
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Retailers can minimize the time taken to get a problem resolved and increase customer satisfaction by
A. empowering the first contact employee to act quickly to solve the problem. B. assuming what the customer is complaining about or what solution the customer is seeking. C. directing customers to leave feedback on the store's website. D. minimizing the personal attention given to the customer and resolving the problem abruptly. E. referring the customer to several different employees to get the problem resolved.
For an employer with a two-week pay period, overtime pay must be paid to a nonexempt
employer only if the hours worked in the pay period exceed 80, regardless of how many hours were worked in each of the weeks. Indicate whether the statement is true or false
A company had average total assets of $1,660,000, total cash flows of $1,320,000, cash flows from operations of $205,000, and cash flows from financing of $750,000. The cash flow on total assets ratio equals:
A. 11.65%. B. 22.0%. C. 45.2%. D. 79.5%. E. 12.3%.
If 60 seconds are available, and the cycle time is 15 seconds, how many units per minute can be produced?
A) 0 B) 4 C) 15 D) 60 E) 900