The purpose of a company's firewall is to:
A. Filter packets.
B. Guard against spoofing.
C. Deny computer hackers access to sensitive data.
D. All the answers are correct.
Answer: D
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Which of the following strategies should be adopted to effectively handle customers' expectations of privacy?
A. Avoid controversial topics that might be emotional hot buttons or sensitive. B. Give in to every whim and request of the customer. C. Adopt a gregarious attitude and speak freely to make the customer feel comfortable. D. Avoid generating small talk about the weather or traffic.
A business that is able to build a higher level of customer retention can be more profitable than another business, even when both have the same market share
Indicate whether the statement is true or false
A company's customer service quality plays the greatest role in customer satisfaction for ________
A) defecting customers B) neutral customers C) a product involving short-term ownership D) a product involving long-term ownership E) unprofitable customers
Answer the following statement(s) true (T) or false (F)
1. The purpose of a commercial bank is to make a profit. 2. Commercial banks are the only legal system that can accept deposits from customers and provide them a checking account. 3. Mutual savings banks are depositor-owned, and are primarily concentrated in the New England states, New York, and New Jersey. 4. Only institutions that provide banking services qualify as financial institutions. 5. Insurance companies, pension funds, large brokerage houses, and consumer finance companies are all classified as nonbanking financial institutions because they act as sources and users of funds.