Answer the following statements true (T) or false (F)

Question

1. The sun was shining directly into Matt's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.
2. Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.
3. If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.
4. The danger of using a lean medium for nonroutine matters is that it results in information oversimplification; it doesn't provide enough of the information the receiver needs and wants.

Answer 1

1. FALSE
Noise is any disturbance that interferes with the transmission of a message, such as the sun interfering in one's ability to watch a demonstration.
2. TRUE
Media richness indicates how well a particular medium conveys information and promotes learning. Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.
3. TRUE
A lean medium is best for routine situations and to avoid overloading. Informing staff of such an investigation is best done using a rich medium such as a face-to-face meeting because the receiver is likely to want additional information.
4. TRUE
The danger of using a lean medium for nonroutine matters is that it results in information oversimplification; it doesn't provide enough of the information the receiver needs and wants.