The difference between an express contract and an implied in fact contract is the manner in which the parties manifest assent
a. True
b. False
Indicate whether the statement is true or false
True
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When communications accurately describe what service quality is provided and can be expected, and consumers are still less than satisfied with the service, there is a gap between ________
A) consumer expectations and management perceptions B) management perceptions and quality standards set by the firm C) expected services and actual services D) expected services and needed services E) service quality standards and consumer expectations
Specialized journals are books of original entry
Indicate whether the statement is true or false
Last year, Acme Global hired 25 customs brokers. At the end of the year, only 10 were still working for the organization. The organization’s new hire turnover was ____ percent.
A. 20 B. 40 C. 60 D. 80 E. 90
Which of the following terms refers to the misappropriation of trust funds or money held in a fiduciary capacity?
A) forgery B) false pretense C) defalcation D) false token