Exploiting, sharing, enhancing, and accepting are four ways to deal with positive risks
Indicate whether the statement is true or false
TRUE
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When writing a communication to deny a customer claim, what can be done to help maintain a future relationship?
A) Providing a prompt response B) Explaining how to prevent similar issues in the future C) Use the word "you" frequently so the customer feels valued D) Lead the message with a clear statement of the bad news E) Helping the customer feel that the resolution was fair
Which of the following is NOT a consumer relations function in companies?
A) to develop guidelines to evaluate services and products for management B) to develop field-training programs C) to develop methods to counter consumer activists' boycott efforts D) to develop consumer programs that meet consumer needs and increase sales
Researchers who were testing the Hersey-Blanchard Situational Leadership®1 Model surveyed 85 store managers, 56 assistant managers, and 318 sales clerks working for a national retail chain. They found
a. virtually no support for the pattern recommended by the Hersey and Blanchard model b. support for the simpler model advocated by the High-High model, which recommends that leaders perform both initiating structure and showing consideration c. consistent support for the pattern recommended by the Hersey and Blanchard model d. both “a” and “b”
Discuss the two categories of sexual harassment