A good way to determine a customer's satisfactions is to:
A) ask the customer questions about their needs
B) find out what competitors are doing
C) utilize a research database
D) run statistical modeling
E) conduct training sessions
A
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Which of the following behaviors will NOT help an employee cultivate a positive customerservice image for his or her organization?
A. Addressing external customers by their names B. Greeting customers in their native language C. Making notes each time he or she visits a customer D. Getting to know his or her customers by being intrusive
With few exceptions, an issuer must file preliminary proxy statements and forms with the SEC at least 10 days before they are sent to investors
a. True b. False Indicate whether the statement is true or false
The states initially had primary responsibility for controlling air pollution
a. True b. False Indicate whether the statement is true or false
Project managers should wait to give feedback to the project team and team members until the project has been completed. Giving feedback throughout the project can distract project teams.
Answer the following statement true (T) or false (F)