The most important mechanism for enforcing a corporate codes of conduct is:
A. through international organizations such as the ILO and WTO
B. state and local laws binding corporations to their codes of conduct
C. industry or employer associations mandates
D. public pressure through protests, bad publicity, and boycotts
D. public pressure through protests, bad publicity, and boycotts
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What should be done when granting claims and requests for adjustment when your company is at fault?
A) You should specifically assign blame to someone else in the organization. B) You should take steps to repair the relationship. C) You should start with the assumption that the information the customer provided is incorrect. D) You should imply that the customer is at fault but you are willing to help anyway. E) You should avoid taking or assigning personal responsibility for setting matters straight.
Which of the following is one of the political behaviors described in the textbook?
a. Self-promotion b. Reverse integration c. Disconnecting d. Leadership inversion
Dental insurance generally covers
A) only dental surgery. B) the cost of preventive care with co-insurance on nonroutine dental work. C) all dental care with little or no deductibles. D) only nonpreventive dental care such as filling cavities.
A group of carpenters who are members of the AFL-CIO join with their company's management for the purpose of redesigning the job duties of a certain class of carpenter. This collaboration is best described as a
A. long-range strategic partnership. B. union-management relationship. C. round table discussion. D. limited partnership. E. collective-bargaining agreement.