Gustavo, chief executive officer for Pacific Sunshine, maker of high-end aquariums, has spent some time working as an "undercover boss" on the production line, and what he sees is not pleasing. He has observed shoddy workmanship and a lackadaisical attitude reflected in the quality of the company's products. In Gustavo's estimation, current production quality is not what it should or could be. He has thus
A. performed a force-field analysis.
B. uncovered a performance gap.
C. started a service initiative.
D. identified adapters.
E. discovered a need for job posting.
Answer: B
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An owner of a stable of racehorses has been earning below-average returns for more than 15 years. To a colleague, he expressed his determination to stay in horse racing until he died because "racing is in my blood." This individual is probably still racing horses because of:
A. high barriers to exit. B. high switching costs. C. high fixed costs. D. low levels of competitive rivalry.
A $310 credit to Supplies was credited to Fees Earned by mistake. By what amounts are the accounts under- or overstated as a result of this error?
A. Supplies, understated $620; Fees Earned, overstated $310. B. Supplies, understated $310; Fees Earned, overstated $310. C. Supplies, overstated $620; Fees Earned, understated $310. D. Supplies, overstated $310; Fees Earned, overstated $310. E. Supplies, overstated $310; Fees Earned, understated $310.
The amount of variance a variable shares with all other variables included in the factor analysis is referred to as ________
A) communality B) total variance C) shared variance D) percentage of variance
The balanced scorecard was developed by
a. Robert S. Kaplan. b. David R. Norton. c. David R. Norton and Robert S. Princeton. d. Robert S. Kaplan and David R. Norton.